Workplace Legal Advice Program Employer FAQs

Updated 4 April 2021

Some employers are eligible for free independent legal advice for workplace issues arising from the coronavirus outbreak from our Workplace Legal Advice Program.

Accessing the program

Eligible employers can access the program by:

contacting our Infoline
making an online enquiry through My account.

Eligibility criteria

Employers may be referred to the Workplace Legal Advice Program if they meet criteria including:

you’re not represented by a lawyer or paid agent
you’re covered by the Fair Work system
your enquiry relates to workplace impacts of COVID-19
your enquiry is suitable for referral
you agree to the Terms and Conditions, available at Workplace Legal Advice Program.

The referral process

We’ll consider your request, the eligibility criteria and the nature of your enquiry in deciding if a referral to the program is appropriate.

If we refer you to the program, we’ll email you information about the program and its terms and conditions. We’ll also give you a reference number and allocate your enquiry to one of our partner law firms. You can’t choose your own law firm. We’ll provide the law firm with your contact details and your reference number. The law firm will then contact you within 4 business days.

If you don’t hear from the law firm in that time, please contact us by:

making an online enquiry through My account, or
responding to the confirmation email we sent you about your referral.

To meet professional legal requirements, the law firm will provide you with a letter explaining how legal services work and information on how they can help you.

You’ll have 3 business days to tell them if you agree to go ahead. If you don’t respond to the law firm in time, your appointment may be allocated to someone else.

The law firm will arrange a meeting with you by phone or video conferencing to discuss your enquiry. Meetings won’t be held in person during coronavirus restrictions.

Limits of the program

The program only provides employers with advice about:

the workforce impacts of coronavirus on their workplace, as long as the enquiry isn’t only about termination of employment, redundancy or unfair dismissal
a mandated COVID-19 vaccination program or implementation of one in their workplace.

The advice is tailored to a particular situation, may not apply more broadly and doesn’t cover other topics like tax or insolvency.

You can’t provide health information, including COVID-19 vaccination status information, of an individual without their consent.

We’ll pay for a fixed amount of advice

In most cases, we’ll cover the cost of up to 4 hours of free advice to help you deal with the immediate needs of your business depending on their complexity. The law firm will let you know what your free service limit is when they contact you. This time can be used in one appointment or over multiple appointments.

The program doesn’t provide ongoing legal assistance

You’re not obliged to use the law firm’s services once you reach your free service limit. If you choose to access further or additional services from the firm, you’ll be responsible for the costs and the law firm will provide you with new information about any further work and costs.

You can usually only access the program once

In exceptional circumstances, it may be possible for an employer to access the program again. This will be assessed on a case-by-case basis, considering factors such as whether there is a new issue that has emerged since the first appointment.

Preparing for your appointment

It’s important to prepare for your appointment so that you get the most out of your free advice. Before your appointment, you should:

read the letter you receive from the law firm so you understand how they can help you
answer any pre-appointment questionnaire sent by the law firm and return it to them before the appointment
write down any questions you have
consider solutions that may support your business and employees now and after the coronavirus outbreak
gather any relevant paperwork or information so you have it handy
tell the law firm if you need an interpreter for your appointment.

Privacy

Any legal advice you receive from a lawyer is private and confidential. The advice is covered by legal professional privilege, which means they aren't able to disclose it. We won’t get a copy or summary of the advice provided to you. If you share the advice, you may waive your legal professional privilege and the confidentiality of the legal advice.

We collect information from participating law firms to:

confirm that they provided the services for the purpose of payment
improve the referral process and service offering
identify common themes and frequently asked questions – this de-identified data will be used to understand and address gaps in our information and resources.

We’re committed to protecting your privacy. We handle your information as set out in the terms and conditions of the Workplace Legal Advice Program referral and privacy statement.

For more information on how we protect your privacy, please visit Privacy.

Further help

For further help, you can:

visit Business.gov.au for information about financial assistance and other government support
engage a law firm or business adviser of your choice
talk to or join an employer organisation.

Providing feedback on the program

If you’d like to provide feedback on your experience with the program, you can use our Feedback form.

Workplace Legal Advice Program – information for employers

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