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Published 27 March 2020 | Updated 24 March 2021

When considering our guidance, we encourage employees and employers to work together to find the most beneficial and workable solutions that suit their individual workplaces and staff. We are all facing difficult and unprecedented circumstances, and it’s in everyone’s interests to try to reach productive and cooperative solutions.

Employers and employees can explore options that suit their individual needs, including taking different forms of leave (paid and unpaid), working from home, or taking extra precautions in the workplace.

Resolving workplace issues during coronavirus

For information about how and where to get help, visit Resolving workplace issues during coronavirus. This page has resources to help you with resolving workplace issues, explains how to ask for help, and has information about disputes and enforcement relating to the JobKeeper scheme.

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Coronavirus hotline

If you have an urgent enquiry about your workplace obligations or entitlements, please contact us on 13 13 94 and select the prompt for the coronavirus hotline. You can also submit an enquiry online through My account.

If you or someone you know needs an interpreter when contacting us, call the Translating and Interpreting Service on 13 14 50. They will call us for you and interpret your question. Tell the operator the language you speak and ask them to call us on 13 13 94.

Know a workplace that isn’t doing the right thing but don’t want to get involved? Report it to us anonymously – in your language.

Please be aware that we are currently experiencing higher than normal wait times due to an increase in coronavirus related enquiries.

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Other questions about workplace laws

Do you have a different workplace question? Find out how to get the answer you need quickly by using our self-service tools or one of our other contact channels at Contact us.

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Translated information

You can read information on our website in your language using our website translator. Choose your language from the menu at the top of the page to translate the information.

Translated information about workplace laws is also available in our Language help section.

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Financial and other support from the government

If your workplace is affected by the impacts of coronavirus, you might be able to apply for financial and other support from the government. Go to Other government information and assistance

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