Tools and help during coronavirus

Published 24 March 2021 | Updated 24 November 2021

Top COVID-19 questions

Our new Top COVID-19 questions page covers some common questions we’re asked about COVID-19. It includes vaccination issues like:

  • A public health order says I have to get vaccinated to attend my workplace. What happens if I don’t want to get vaccinated?
  • There is no public health order that applies to the business. Can vaccination be mandated?
  • Can employees be asked to provide evidence of their vaccination status?

We regularly review and update this page to make sure it covers the key issues you’re contacting us about to help you save time.

Find tools, resources and contact information to support you and your workplace during coronavirus.

Top COVID-19 questions

Find answers to some of the top questions about COVID-19 at Top COVID-19 questions.

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Tools and resources

We have tailored tools and resources to help workplaces during coronavirus. This includes:

  • our returning to the workplace – interactive employer tool and checklist
  • template letters
  • our virtual assistant.

Our virtual assistant, Frankie, can also help answer any workplace questions you have. You’ll find her in the bottom right corner of your screen.

See how these resources can help you at Tools and resources during coronavirus.

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Resolving workplace issues

Resolving workplace issues on your own can be quick and easy with the right tools. In our experience, most workplace issues can be resolved at the workplace.

Find detailed information for employers and employees on resolving issues at work during coronavirus at Resolving workplace issues during coronavirus.

Our Workplace problems section also has guidance on how to prevent a problem or resolve a problem in the workplace.

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Workplace Legal Advice Program

Our Workplace Legal Advice Program provides eligible employers and employees with independent legal help to deal with workplace issues arising from the coronavirus outbreak. Law firms with specialist workplace experience provide the advice. It's free and confidential.

Read more at Workplace Legal Advice Program – overview.

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Support for employees and employers from industry organisations and unions

We are funding 3 organisations to provide advice to employers and employees about COVID-19 workplace issues. These organisations are providing a range of services including delivering webinars and podcasts, publishing online material and sharing social media messaging. All 3 grantees are also providing direct advice to employers and employees through phone, email or chat services. Services provided using Fair Work Ombudsman funding are free and don’t require you join or be a member of the organisation. Visit their websites for more information and contact details:

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Other government information and assistance

We have information on other government services and agencies providing information, advice and services relating to coronavirus. This includes for:

  • payments and services
  • business support
  • health information
  • redundancy and job seeking.

Go to Other government information and assistance now.

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Contact us

If you have an enquiry about your workplace obligations or entitlements during coronavirus, go to our Contact us page.

If you have a workplace question not related to coronavirus, check our main website for information, guidance and resources.

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Previous news and updates

You can view a full list of information updates to this website at Previous news and updates. This includes:

  • a record of changes to our coronavirus information
  • a list of historical changes to awards and workplace laws during coronavirus, such as changes by the Fair Work Commission
  • historical state-based information during coronavirus, such as about state-based coronavirus restrictions.

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