Help during coronavirus

Published 24 March 2021 | Updated 28 June 2022

Find tools, resources and contact information to support you and your workplace during coronavirus.

Top COVID-19 questions

Find answers to some of the top questions about COVID-19 at Top COVID-19 questions.

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Tools and resources

We have tailored tools and resources to help workplaces during coronavirus. This includes:

  • our returning to the workplace – interactive employer tool and checklist
  • template letters
  • our virtual assistant.

Our virtual assistant, Frankie, can also help answer COVID-19 workplace questions you have. You’ll find her in the bottom right corner of your screen.

See how these resources can help you at Tools and resources during coronavirus.

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Resolving workplace issues

Resolving workplace issues on your own can be quick and easy with the right tools. In our experience, most workplace issues can be resolved at the workplace.

Find detailed information for employers and employees on resolving issues at work during coronavirus at Resolving workplace issues during coronavirus.

Our Workplace problems section also has guidance on how to prevent a problem or resolve a problem in the workplace.

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Support for employees and employers from industry organisations and unions

We are funding 3 organisations to provide advice to employers and employees about COVID-19 workplace issues. These organisations are providing a range of services including delivering webinars and podcasts, publishing online material and sharing social media messaging. All 3 grantees are also providing direct advice to employers and employees through phone, email or chat services. Services provided using Fair Work Ombudsman funding are free and don’t require you join or be a member of the organisation. Visit their websites for more information and contact details:

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Government information and assistance

We have information on other government services and agencies providing information, advice and services relating to coronavirus. This includes for:

  • payments and services
  • business support
  • health information.

Go to Government information and assistance now.

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Contact us

If you have an enquiry about your workplace obligations or entitlements during coronavirus, go to our Contact us page.

If you have a workplace question not related to coronavirus, check our main website for information, guidance and resources.

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Previous news and updates

You can view a full list of information updates to this website at Previous news and updates. This includes:

  • a record of changes to our coronavirus information
  • a list of historical changes to awards and workplace laws during coronavirus, such as changes by the Fair Work Commission
  • historical state-based information during coronavirus, such as about state-based coronavirus restrictions.

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