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Published 27 March 2020 | Updated 25 September 2020

When considering our guidance, we encourage employees and employers to work together to find the most beneficial and workable solutions that suit their individual workplaces and staff. We are all facing difficult and unprecedented circumstances, and it’s in everyone’s interests to try to reach productive and cooperative solutions. Employers and employees can explore options that suit their individual needs, including taking different forms of leave (paid and unpaid), working from home, or taking extra precautions in the workplace.

Resolving workplace issues during coronavirus

For information about how and where to get help, visit Resolving workplace issues during coronavirus. This page has resources to help you with resolving workplace issues, explains how to ask for help, and has information about disputes and enforcement relating to the JobKeeper scheme.

Coronavirus hotline

If you have an urgent enquiry about your workplace obligations or entitlements, please contact us on 13 13 94 and select the prompt for the coronavirus hotline. You can also submit an enquiry online through My account.

If you or someone you know needs an interpreter when contacting us, call the Translating and Interpreting Service on 13 14 50. They will call us for you and interpret your question. Tell the operator the language you speak and ask them to call us on 13 13 94.

Please be aware that we are currently experiencing higher than normal wait times due to an increase in coronavirus related enquiries.

Translated information

You can use our website translator to read some pages on the website in your language, including our JobKeeper wage subsidy scheme section. Choose your language from the menu at the top of the page to translate the information.

We also have a page where you can read essential information about workplace laws during coronavirus in your language.

Other questions about workplace laws

Do you have a different workplace question? Find out how to get the answer you need quickly by using our self-service tools or one of our other contact channels at Contact us.

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